The website is an online commercial store selling products and services via the Internet (hereinafter referred to as the online store or website) created and operated by the company under the name DIACHEL based in Athens, 2 Oreivasiou, 11476, Greece and is legally represented, with T.I.N. 095341314 and Tax office: Commercial Companies’ Athens office, e-mail:, phone number: +30 210 7239306, Fax: +30 210 7219874 (hereinafter referred to as the “COMPANY”). The following terms and conditions will apply to the use of the online store with the DIACHEL brand which is located at Any user who enters and trades or uses the services of the online store (hereinafter referred to as "visitor" or "user" or "customer" depending on whether he is limited to visiting only the store or places orders and sells products and services) shall be deemed to agree and unconditionally accept the following terms herein, without exception. If a user does not agree with these terms, then he must responsibly refrain from visiting, using the website as well as from any transaction or use of the services of the online store.

General terms

The COMPANY reserves the right to freely modify or revise the terms and conditions of use and transactions from the online store, whenever it deems necessary, and undertakes to inform consumers of any change, through the pages of this online store. Contracts through the online store are drawn up in the Greek language.

Information provided and products

The COMPANY is committed to the accuracy, truth and completeness of the information provided in the online store, in terms of the identity of the COMPANY and the transactions provided through the online store. The company, in the context of good faith, is not responsible and is not bound for electronic data entries made by mistake or inadvertently during the common experience and is entitled to correct them whenever it realizes their existence.

Limitation of liability

The COMPANY in the context of its transactions from the online store is not responsible and is not obliged to compensate for any damage or loss arising from the cancellation of orders, non-execution or delay in their execution, for any reason. It does not guarantee the availability of the products displayed in the online store, but informs based on the observed data, about the availability or not and undertakes in case of change of these data to inform the customers in time about the unavailability, in which case bears no further responsibility. The online store provides the content (i.e. information, names, photos, and illustrations), products and services available through the website "exactly as they are". In no case is the COMPANY liable or criminally liable for any damage (positive, special or negative, which indicatively and not restrictively, divisively and/or cumulatively consists in loss of profits, data, lost profits, financial satisfaction, etc.) that may a visitor to the online store or a third party due to a reason related to the operation or not and/or the use of the website and/or inability to provide services and/or products and/or information available from him and/or from any non- permitted third party interventions in products and/or services and/or information available through it.

Intellectual property rights

All online store content, including logos, labels, images, graphics, photos, drawings, texts, etc. are the intellectual property of the COMPANY and are protected under the relevant provisions of Greek law, European law and international conventions or intellectual property of third parties for which the COMPANY has obtained a license for its own exclusive needs and for the operation of the online store. It is forbidden to copy, transfer or create a derivative work based on this content or mislead the public about the actual provider of the online store. Reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the content in any way or medium for commercial or other purposes is permitted only with the prior written consent of the COMPANY or any other copyright holder. The names, images, logos and insignia listed and describing the online store under the DIACHEL trademark or the products or services of the COMPANY or third parties, are assets of the COMPANY or third parties respectively, protected by the relevant laws on brands. Their use in the online store, in no case provides permission or right to use them by third parties.

User responsibility

The user/customer agrees and undertakes to use the services, information and data of the online store as provided by law and based on the rules of good faith and transactional ethics. It is obliged not to use the online store with the DIACHEL trademark for: 1. sending, publishing, emailing or other transmission of any content that is illegal for any reason, causes illegal insult and damage to the COMPANY or any third party, or affects the confidentiality or privacy of information of any person; 2. sending, publishing, emailing or otherwise transmitting any content that offends users' morals, social values, minority, etc.; 3. sending, publishing, emailing or otherwise transmitting any content for which users do not have the right to transmit according to law or applicable contracts (such as inside information, proprietary and confidential information obtained or disclosed as part of employment or covered by confidentiality agreements); 4. sending, publishing, emailing or otherwise transmitting any content that violates any patent, trademark, trade secret, copyright or other proprietary rights; 5. sending, publishing, emailing or otherwise transmitting any material that contains software viruses or any other code, files or programs designed to interrupt, damage, destroy or equip it operation of any computer software or hardware; 6. intentional or unintentional violation of applicable law or regulations; 7. harassing third parties in any way; 8. collecting or storing personal data about other users.

Limited license

The website, under the terms and conditions set forth herein and all applicable laws and regulations, grants a non-exclusive, non-transferable, personal, limited right of access, use and presentation of the current website and its contents. This license does not constitute a transfer of title to the Website and its components and is subject to the following restrictions: (1) you must retain all copies of the Website and its components, all copyright and other proprietary notices, and (2) you may not modify the website and its elements in any way or reproduce or present them in public, or distribute or otherwise use the website and its elements for any public or commercial purpose, unless otherwise permitted by present.

Links to the website

The links included in the online store, lead to pages of the store or in some cases lead the user to visit websites of third party providers, companies, etc. These related websites are not under the control of the COMPANY and the COMPANY is not responsible for the contents of any such website or any link contained in a related website, or any changes or updates to such websites. The COMPANY is not responsible for internet broadcasts or any form of transmission received from any linked website. The COMPANY provides these links in its online store, only to facilitate the use of the online store, their use is not mandatory for the visitor/customer and the fact that they are included in the online store does not imply that the COMPANY approves or accepts their content.

Privacy policy

The COMPANY created this website with the sole purpose of serving its customers. The website, is simple and user-friendly and has been designed to meet the specific needs of each user. To achieve the best service for you, it is important that you, our customer, understand that you must provide us with specific information regarding the processing of your order, which are preserved by us.

This Privacy Statement and the attached Terms and Conditions of Use of this website describe the method of data collection from the website, the use of this data by us and the terms and conditions of use of this website. This Privacy Statement relates exclusively to your personal data, which are provided during your placed orders.

Collection of information

The visitors of our website are requested to provide us with their personal data only in case of placing an order of one or more products, to register on our website and/or to send an email to Use of Information. This website collects four types of information about users: (1) information provided by user when registering as a customer, (2) information provided by user in order to place an order to, (3) information provided by the user in entries of competitions that occasionally take place, (4) information provided by the user for activation of telephone and internet services, (5) information provided by the user when connecting through another platform (iOS, Android, Facebook, Google applications). When filling out any order form on our website, you will be asked for your name, address, postal code of your area, and email address, Tax Identification Number, phone number and payment method. Additionally, you may be asked for more specific information, such as shipping details, invoicing details, or more specific details about the offer you have requested. The website makes use of the provided information during the electronic submission of the form, to contact you regarding: (i) the delivery of the order, (ii) for confirmation and identification of the customer in any necessary case, (iii) for new or alternative products offered, iv) special offers. You can choose whether or not you want to receive such notifications from, by sending your request via e-mail to

Access to information

Every order processing requires the collection of personal data, for delivery or reservation of an order. Any supporting document and document certifying and declaring the identity of the customer remains strictly confidential and is checked only by the responsible department of the COMPANY. The submission of your personal data means that you consent to this data being used by the employees of for the reasons mentioned above. Website requires its employees and the maintainers of its website to provide its users-customers with the level of security referred to in this Privacy Statement. In no other case, can share your personal information with others without your prior consent, unless this is required through legal channels. Please note that may disclose your personal data to third parties where such disclosure is permitted and required by law or court order, without your prior consent (for example in case of a court order).

Periodic changes

Constantly, expands, updates, and improves its website, and related products and services, thus this policy will be updated. We recommend that you read this procedure at regular intervals to be informed of any changes to the content of this privacy policy. This policy will be occasionally modified without prior notice to users.

Acceptance of personal data protection procedures applied by

If you use this website, you accept and consent to this Privacy Statement as well as to the terms and conditions of use of the website announced through it.

Applicable Law

All transactions made through are governed and protected by International and European law governing issues related to electronic commerce (Directive 2000/31/EC, Presidential Decree 131/2003) as well as by the Consumer Protection law (Law 2251/1994) which regulates issues related to distance sales, as supplemented-amended by the K.Y.A. Ζ1-891/13-8-2013 (B’ 2144/30-08-2013).